Refund and Return Policy

VoltMotions Returns & Refund Policy (E-Bikes & Mountain Bikes)

At VoltMotions, we are committed to providing high-quality electric bikes and mountain bikes built for performance, durability, and long-term use. Your satisfaction is important to us, and we aim to ensure every customer has a clear and fair return experience.

1. Returns and Refunds

Refunds, when approved, are typically processed within 30 days and will be issued to your original payment method.

If you need assistance with a return or refund related to your e-bike or mountain bike purchase, our support team is available to help guide you through the process.

1.1 Non-Defective Products

All Sales Final:
We do not accept returns for non-defective items.

This policy applies to all electric bikes, mountain bikes, and accessories once the order has been confirmed and shipped.

Note:
This does not affect any rights you may have under applicable consumer protection laws in your region.

1.2 Defective or Damaged Products

If your VoltMotions product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery to request a return, repair, or replacement.

Email: sales@voltmotions.com
Phone: +1 (418) 717-0912

Available resolutions (after verification):

  • Repair of the defective component
  • Replacement of parts or full product replacement
  • Refund of the purchase price (where applicable)

Refunds are processed within 30 days after approval.

2. Inspection & Verification Process

All return or defect claims must be reviewed and verified by our team.

To assess your issue, we may request:

  • Photos or videos of the defect
  • Detailed description of the problem
  • Proof of purchase or order confirmation

Once reviewed, our team will provide the appropriate resolution steps for your electric bike or mountain bike order.

3. Non-Eligible Returns

The following are not eligible for return, refund, or exchange:

  • Damage caused by misuse, accidents, or improper riding
  • Normal wear and tear (tires, brakes, chains, grips, etc.)
  • Unauthorized modifications or repairs
  • Incorrect assembly or lack of maintenance
  • Environmental or water damage beyond intended use

4. Final Sale Policy & Exchanges

All products are considered final sale unless defective upon arrival.

We do not offer exchanges for non-defective e-bikes or mountain bikes once shipped.

5. Consumer Rights

This policy does not limit any statutory rights you may have under applicable consumer protection laws.

Any manufacturer warranty provided with your VoltMotions product is in addition to your legal rights.