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Frequently Asked Questions
Find answers to the most common questions about our products and services.
All non-defective items are considered final sale. If your product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery to request a repair, replacement, or refund. Proof of purchase and photos of the issue may be required to process your claim. Please allow up to 30 days for refund processing.
Processing Time: 3–5 business days (Monday–Friday, excluding holidays)
Shipping Time: 7–15 business days
Estimated Total Delivery: 10–20 business days
This applies to all electric bikes, mountain bikes, and dropshipping orders, regardless of model or configuration.
Once your order has been shipped, a tracking number will be sent to your email address. You can use this tracking information to monitor your shipment directly on our website or through the carrier’s tracking page.
Yes. Select e-bike models can be customized with different colors, battery configurations, tires, and performance features depending on availability. For custom requests or tailored configurations, please contact us directly to receive a personalized quote.